Privacy Policy

1. Introduction

Velacrewmerg ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit velacrewmerg.com or purchase our products. We comply with the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following personal data:

• Identity Data: Name, email address
• Order Data: Shipping address, payment information (processed by our secure payment provider)
• Technical Data: IP address, browser type, device information, pages visited
• Communication Data: Messages sent through our contact form

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Improve our website and products
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil orders you've placed
• Consent: For marketing communications
• Legitimate Interest: To improve our services and website
• Legal Obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors (for secure transaction processing)
• Shipping carriers (to deliver your orders)
• Service providers (hosting, analytics — all GDPR compliant)

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Order data is retained for 5 years for tax and legal compliance.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies to ensure our website functions properly. We may use analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

For privacy-related questions or to exercise your rights, contact our Data Protection team at [email protected].